HRCI & SHRM Approved Webinar | CEUs = 1.5 Credits Hours

Your Healthy Workplace in 2026

Behavioral issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. In addition to behavioral issues and conflict, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioral issues, conflict and incivility often result in loss of revenue, productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

Join us to learn about the necessary tools and information you need to effectively and confidently address workplace issues, conflict and incivility in your organization.

What We will Discuss:

• Identify and Document Bullying, Intimidation, and Manipulative Behavior - Forms of incivility & Bullying in the workplace; 3 major ways incivility manifests in your organization; Impact of incivility in the workplace; Importance of solid documentation
• How to Investigate Complaints - Fairly and Fast - Without Becoming the Villan - Investigating complaints & conducting an investigation; Appointing the right investigator; The interview process; Coping strategies (for involved parties and investigators)
• Use AI to Analyze Written Communication for Patterns of Harassment – Understanding modern indicators of incivility in digital communication; Leveraging data insights to identify tone, bias, and harassment trends; Preventing escalation through early detection
• Write Performance Improvement Plans That Actually Hold Bullies Accountable - Effective methods for supplying feedback; Aligning performance plans with behavioral expectations; Tracking improvement and follow-up
• Build a Code of Conduct That Stops Bad Behavior Before It Starts - Tips for enhancing and building civility; Practices for a healthy workplace; Embedding accountability and respect into organizational culture
• Hire and Onboard for Civility So You Don’t Bring Future Bullies Through the Door - Onboarding practices that reinforce respectful behavior; Setting early expectations for communication and teamwork
• Using Progressive Discipline and Performance Improvement Plans to Make Things Better - Progressive discipline (applied for sustainable change, not punishment); Performance management as a tool for culture repair; Reinforcing civility through consistent & transparent action

Why You should Attend:

Ignoring incivility & bullies sends one message: they win.

And when they win, good employees walk away, productivity tanks, and your company’s reputation suffers. This webinar turns the tide — equipping HR leaders and managers with the confidence to tackle even the most intimidating personalities and bring real accountability back into the workplace.

Who should Attend:

• Employees
• HR professionals
• Senior Leadership
• Managers & Supervisors
• All Employer Representatives
• All Employers & Business Owners
• Compliance & Operations professionals